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Our Policies
Shipping Policy


All purchases made today will be immediately shipped out next working days (Monday to Friday)
We understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 3-5 business days depends on Poslaju Services

We do not process any urgent request because we are not part of Poslaju and we can't control any delay caused by courier services

Incorrect Shipping Address
We will send out a payment confirmation email with the shipping address stated in the email.
Any incorrect shipping addresses can be changed by clicking on the My Account link in the mentioned email.
Shipping addresses can be changed before your products are packed by packing department.
We are not liable for any losses resulting from incorrect shipping addresses.

Deprincessa.com's shipping policies are subject to change without prior notice. 

Return Policy


Deprincessa.com is committed to customer satisfaction, but please read and agree with the T&C below. 

Terms & Condition for Return and Exchange :

1. No Returns and Exchange for SALES items. 
2. Please inform Deprincessa.com within 3 days upon receiving if return is to be made.
3. Customer has to pay for shipping and handling fee of RM10. Payment must be done before exchanged item can be returned.
4. Item must be in good condition: Tag is still attached and MUST NOT be dirty, washed or destroyed.
5. Exchange is allowed for same design item only unless the item has ran out of stock.
6. In the case of out of stock item, any additional amount/ balance must be settled before returned.
7. Item MUST be returned to Deprincessa within 7 days.
8. We will not process exchange/ refund for incorrect purchase or change of mind. Customer doesn't like the color or style, and wishes to change to another color or style/design.
9. Our refund is only in STORE CREDITS in your account; in which you can use it to purchase other items. NO CASH REFUND APPLICABLE STOREWIDE.
10. Deprincessa.com reserve the right to reject the exchange request if the returned item is not in good condition as stated above.

Return address will be provided by us.

Please inform us the return posting date together with courier tracking #. Also, please attach RM10 postage inside the return parcel.

Privacy Policy

We take our customers privacy seriously and we will only collect and use your personal information as outlined below. 

As part of Deprincesa.com's compliance to The Personal Data Protection Act 2010 (PDPA) and commitment towards protecting of our member's personal information, Deprincessa.com has put in place a personal data protection and compliance principles which Deprincessa.com stands guided by in the provision of our products and services to our customers.

Please read Deprincessa.com Privacy Statement to understand how we use the personal data which we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement, and the collection, the use, the access, the transfer, the storage, and the processing of your personal information as describe in this Privacy Statement.

1. What is this privacy statement about?

This Privacy Statement is about:

    What kind of your personal information we collect
    How your personal information is collected
    How we use your personal information
    When we disclose your personal information
    When we transfer your personal information
    Your right to access and correct your personal data

2. What is personal data?

Personal data is any information which directly or indirectly relates to you. This includes any information which can be used to identify or contact you.

3. What are the kind of personal information we collect?

In order for us to provide you with our Products and Services, and to operate in an efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:-

  - Name
  - Delivery Address
  - Email Address
  - Telephone Number
  - Mobile Number

4. When and How we collect your personal data?

We may collect your personal data from you when you:-

    you register/subscribe to our website or newsletter
    you order our products 
    participate in any of our surveys
    participate in any of our marketing campaign and/or promotions
    enter and/or participate in any contests, loyalty programs, competition run/organized by us
    response to any marketing materials we send out (newsletter, etc)
    visit or browse our websites
    lodge a complaint with us
    provide feedback and/or suggestions to us (via our website or in hard copy)

When you access our websites, please be aware that:

  • your IP address and information about your visit (such as time stamp, date, duration etc) will be automatically picked up by Deprincessa.com's systems.
  • a "cookie" may be attached when you enter. Cookies are pieces of information that websites transfer to your computer's hard drive for record-keeping purposes. The use of cookies is now an industry standard, and you will find them used on most major web sites and in fact, most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. Please also note that your user experience will be affected and areas of certain sites will not function properly if you set your browser to not accept cookies.
  • our websites may contain links to third parties sites and Deprincessa.com will always try to make it clear when you leave our sites as Deprincessa.com is not responsible for such third parties sites and information which you made available at such third parties sites. As such, it would be prudent for you to check on the privacy policy of such third parties before disclosing your personal information to such third parties and/or sites.


5. How We Use Your Personal Information

We may collect and use personal information from you for one or more of the following purposes:-

  • to verify your identity
  • to assess and process your application(s) /request(s) for our Products and/or Services
  • to provide you with the Products and/or Services you have requested
  • to administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments)
  • to investigate and resolve any service issues, billing and fees queries, complaints or other inquiries that you submit to us regarding our Products and Services
  • to detect and prevent fraudulent activity
  • to keep in contact with you and provide you with any information you have requested
  • to engage in business transactions in respect of Products and/or Services to be offered and provided to you
  • to establish and better manage any business relationship we may have with you
  • to process any communications you send us (for example, answering any queries and dealing with any complaints and feedback)
  • to help us monitor and improve the performance of our Products and Services, our customer support/relations teams and to make these more efficient
  • to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
  • to manage staff training and quality assurance
  • to notify you about benefits and changes to the features of our Products and/or Services
  • to determine how can we improve services to you
  • to investigate, respond to, or defend claims made against, or involving Interbase Resources
  • to conduct marketing activities (for example, market research)


6. Disclosure of Your Personal Information

As a part of providing you with our Products and/or Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

  • law enforcement agencies
  • government agencies
  • companies and/or organizations that act as our agents, contractors, service providers and/or professional advisers
  • other parties in respect of whom you have given your express or implied consent
  • customer inquiry and other customer related services (including telemarketing);
  • data processing services
  • information technology services
  • media and marketing services (including advertising)
  • market research and website usage analysis services
  • subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Interbase Resources.


7. If Your Personal Information Provided Is Incomplete

Where indicated (for example in registration forms), it is obligatory you provide your personal information to us to enable us to process your application for our Products and/or Services.
Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.

8. Access to Your Personal Data

We can assist you to access and correct your personal information held by us.

If you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us by email. You should quote your UserID, full name, email address, mailing/billing address and handphone/ fixed phone number and provide brief details of the information you want a copy of in any such request. We shall charge a processing fee for searching for and providing you with access to your personal information to cover administration costs.

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request and the relevant processing fee.

Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

9. Your Obligations as A Customer

You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by contacting Deprincessa.com via the contact details provided below. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Products and/or Services.

In the event you may need to provide us with personal information relating to third parties (for example about your business partner, spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Statement.

10. Updates To Our Privacy Statement

We may be required to revise and/or modify this Privacy Statement from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, booklets, leaflets or hard copy versions. By continuing to use Deprincessa.com. Products and Services after the communication of such revision and/or modification, you are accepting and consenting to such revision and/or modification.
Please check our website and/or our Announcement site for information on our most up-to-date practices.

11. Our Contact Details

Should you have any queries or concerns in relation to this Privacy Statement, kindly contact us at d_hyrich_marketing@yahoo.com